Support

FLOW is a managed digital adoption service provided by Trinetix. If you need help with the FLOW Beam browser extension or with FLOW guidance in your applications, we’re here to help.

Get in touch

Email: flow-support@trinetix.com
We typically respond within 1–2 business days.

Before you contact us

To help us respond quickly, please include:

• Your organization / account name
• The browser you’re using (Safari, Chrome, or Edge)
• The web application where you saw the issue
• A short description of what happened and what you expected

Common topics

• Installing or enabling the FLOW Beam extension
• Guidance not appearing on a site
• Questions about your FLOW configuration

Good to know

FLOW is configured and managed for your organization by the FLOW team — there is nothing for end users to set up.